Shipping Costs: Standard shipping is free of charge for all US customers, with a minimum purchase of $50 or more. Express shipping is available at the customer's expense. Shipping costs are calculated based on several factors, including the weight and dimensions of the package, as well as the shipping method selected. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your purchase.

We are in McKinney, Texas, north of Dallas in the United States. Our products are sold online throughout the United States, Canada, and in select countries.

US Domestic Shipping Only

At this time, we would like to inform our valued customers that we currently only offer shipping services within the United States. We apologize for any inconvenience this may cause to our international customers, and we appreciate your understanding. 

*Please note all international orders prior to June 28, 2023, have been shipped. 

Our location is reserved for the production and fulfillment of online orders.

Yes, you can purchase Kofi Kreations products wholesale on Faire. If you see a product that you like not available for wholesale but is on our website, please contact us at sales@kofi-kreations.com 

Due to the nature of a handmade item, each item is unique. We try our best to be consistent with our products, and to photograph them in natural lighting. In saying this, we cannot guarantee that colors will not be distorted in the online images.

Our alligator clips are metal prong clips that are great for girls with long, thick, or curly hair.  

Our nylon headbands are soft, beige nylon that is great for newborns up until your baby has enough hair to switch to our alligator clip. 

We're so glad you asked. All bow measurements are set-in inches. Example 5” x 3”, 4”. 

Packages marked as delivered but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands it is the property of USPS, FedEx, or DHL and we have extremely limited information available to us. 

Please contact your local post office to escalate an investigation on your behalf. We are not able to track down lost packages. Also, we are not liable for any lost packages. We do not issue refunds on lost packages.

All products are shipped through USPS.

If you refuse the delivery of your order to avoid payment/taxes or if you change your mind, you will be responsible for the return shipping fee charged to Kofi Kreations. This amount is dependent on your country. If you would like to make any adjustments to your address, please contact us at sales@kofi-kreations.com before your order is shipped.

Add as many items as you want to your shopping cart while browsing our store. Once you wish to proceed with the order, go to your cart and click checkout. Follow the instructions by providing us with delivery information and selecting a payment method for your items.

We will ship your order within 5 - 7 business days. 

Exchanges - We currently conduct exchanges for online hair accessory orders on damaged products. Please contact us at sales@kofi-kreations.com to open a conversation on how we may address your concern. We are always happy to help! 

Yes, you can return your product for a refund within 30 days if it is damaged or if you received the wrong item. Please ensure the item is unused, in the same condition you received it, and in its original packaging.

Please contact our customer service team at sales@kofi-kreations.com with your order number and a photo of the issue to initiate the return process.

Note: Clearance items and gift cards are not eligible for returns.

Thank you for choosing Kofi Kreations!

Our team works hard to get your order ready to ship as soon as possible. We may not be able to cancel your order upon request.

If your order has not been fulfilled, please contact us at sales@kofi-kreations.com

Include your order number and details on the change. 

Your order cannot be updated if it has already been fulfilled. 

Our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.

If your order has not yet been processed, it can be refunded. Please contact us at sales@kofi-kreations.com with your order number and we can take care of it for you. 

Your order cannot be canceled if it has already been processed.

Orders may take up to 2 - 5 days to process due to high demand. If you have not received a shipping notification email, send us an email before your order gets shipped and we will assist you with canceling your order. We are unable to cancel your order once it is shipped out. We are not liable for any mistakes in the order or accidental purchases.

After your order has shipped, you will receive a shipping confirmation email. It may take 5-7 business days to complete an order, not including holidays or weekends. All packages are shipped through United States Postal Service.

If you did not receive confirmation after placing an order, contact sales@kofi-kreations.com to verify your email address. 

Don't have an account? You can use the same email address to create an account and track your order.

Already have an account? First, log into your Kofi Kreations account and select my orders to review your order status. Once your order is ready to ship, you will receive a tracking number via email. This way you can keep up with its activity while in transit. 

Tracking numbers are automatically sent as soon as your order is fulfilled! Once the courier picks up the package, the tracking number can be used. If the order was packaged on the weekend, it will be updated on the next business day!

U.S. Shipping Only

We’re excited to get your Kofi Kreations order to you as quickly as possible! At this time, we only offer shipping within the United States.

⏳ Processing & Delivery

• 📅 Order Processing: Please allow 5-7 business days to prepare and ship your order (Monday – Saturday, excluding Sundays and holidays).

• 🚚 Shipping Time: Delivery times vary based on location and carrier service. Estimated delivery times will be shown at checkout.

• 🔍 Tracking: Once your order ships, you’ll receive a tracking number to follow its journey.

💰 Shipping Costs

• 🆓 Free Standard Shipping on U.S. orders $50+.

• ⚡ Express Shipping is available at checkout for an additional fee.

📍 Shipping Address & Responsibility

• ✅ Double-check your shipping address at checkout! We are not responsible for delivery issues due to incorrect addresses.

• 📦 Lost or Damaged Packages: If your package is lost or damaged in transit, please contact the shipping carrier directly for assistance. However, if you need further support, feel free to reach out to us—we’ll do our best to help!

🌎 Why We No Longer Ship Internationally

We appreciate our international customers, but due to unpredictable customs fees and delays, we’ve made the difficult decision to ship only within the U.S.

❓ Need Help? We’re Here for You!

📧 Email: sales@kofi-kreations.com

🔄 Kofi Kreations 30-Day Return Policy

📦 Return & Refund Options

At Kofi Kreations®, we want you to shop with confidence! If you’re not completely satisfied, we offer hassle-free returns and full refunds within 30 days of delivery.

✅ What’s Eligible for a Refund?

• Defective, damaged, or incorrect items → Full refund or exchange (your choice). We cover return shipping.

• Unwanted or change-of-mind returns → Full refund for unused, unworn, and undamaged items in original packaging. The customer covers return shipping.

• Exchanges → Need a different item? Exchange it or request a refund and place a new order.

🚫 What Can’t Be Returned?

These items are final sale and cannot be returned:

• ❌ Clearance items

• ❌ Gift cards

• ❌ Personalized or custom-made items

📝 How to Start a Return

1️⃣ Contact Us – Email sales@kofi-kreations.com with:

• Your order number

• A clear photo of the issue (for defective or incorrect items)

• A short description (e.g., wrong item, defective item, changed mind)

2️⃣ Return Authorization – Our team will review your request and provide return instructions.

3️⃣ Ship Your Item –

• 📦 If the return is due to our mistake (defective/damaged item), we’ll provide a prepaid return shipping label.

• 🚚 For all other returns, customers are responsible for return shipping costs.

💳 Refund Processing

✔ Inspection – Once we receive your return, we’ll inspect it and notify you of the status.✔ Refund Issuance – If approved, we’ll process a full refund to your original payment method within 5 business days. (Your bank or payment provider may take additional time to post the refund to your account.)

💌 Need Help? We’re Here for You!

📧 Email: sales@kofi-kreations.com

Customer Support: If you have any questions or concerns regarding our shipping policy or any other inquiries, please do not hesitate to reach out to our customer support team at sales@kofi-kreations.com. Our dedicated representatives are available to assist you and provide the necessary support to ensure a satisfactory shopping experience.

We appreciate your cooperation and thank you for choosing us for your product needs within the United States.