Shipping Costs: Standard shipping is free of charge for all US customers, with a minimum purchase of $50 or more. Express shipping is available at the customer's expense. Shipping costs are calculated based on several factors, including the weight and dimensions of the package, as well as the shipping method selected. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your purchase.

We are in McKinney, Texas, north of Dallas in the United States. Our products are sold online throughout the United States, Canada, and in select countries.

US Domestic Shipping Only

At this time, we would like to inform our valued customers that we currently only offer shipping services within the United States. We apologize for any inconvenience this may cause to our international customers, and we appreciate your understanding. 

*Please note all international orders prior to June 28, 2023, have been shipped. 

Our location is reserved for the production and fulfillment of online orders.

Yes, you can purchase Kofi Kreations products wholesale on Faire. If you see a product that you like not available for wholesale but is on our website, please contact us at sales@kofi-kreations.com 

Due to the nature of a handmade item, each item is unique. We try our best to be consistent with our products, and to photograph them in natural lighting. In saying this, we cannot guarantee that colors will not be distorted in the online images.

Our alligator clips are metal prong clips that are great for girls with long, thick, or curly hair.  

Our nylon headbands are soft, beige nylon that is great for newborns up until your baby has enough hair to switch to our alligator clip. 

We're so glad you asked. All bow measurements are set-in inches. Example 5” x 3”, 4”. 

Packages marked as delivered but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands it is the property of USPS, FedEx, or DHL and we have extremely limited information available to us. 

Please contact your local post office to escalate an investigation on your behalf. We are not able to track down lost packages. Also, we are not liable for any lost packages. We do not issue refunds on lost packages.

All products are shipped through USPS.

If you refuse the delivery of your order to avoid payment/taxes or if you change your mind, you will be responsible for the return shipping fee charged to Kofi Kreations. This amount is dependent on your country. If you would like to make any adjustments to your address, please contact us at sales@kofi-kreations.com before your order is shipped.

Add as many items as you want to your shopping cart while browsing our store. Once you wish to proceed with the order, go to your cart and click checkout. Follow the instructions by providing us with delivery information and selecting a payment method for your items.

We will ship your order within 3 - 5 business days. 

Exchanges - We currently conduct exchanges for online hair accessory orders on damaged products. Please contact us at sales@kofi-kreations.com to open a conversation on how we may address your concern. We are always happy to help! 

Yes, you can return your product for a refund within 30 days if it is damaged or if you received the wrong item. Please ensure the item is unused, in the same condition you received it, and in its original packaging.

Please contact our customer service team at sales@kofi-kreations.com with your order number and a photo of the issue to initiate the return process.

Note: Clearance items and gift cards are not eligible for returns.

Thank you for choosing Kofi Kreations!

Our team works hard to get your order ready to ship as soon as possible. We may not be able to cancel your order upon request.

If your order has not been fulfilled, please contact us at sales@kofi-kreations.com

Include your order number and details on the change. 

Your order cannot be updated if it has already been fulfilled. 

Our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.

If your order has not yet been processed, it can be refunded. Please contact us at sales@kofi-kreations.com with your order number and we can take care of it for you. 

Your order cannot be canceled if it has already been processed.

Orders may take up to 2 - 5 days to process due to high demand. If you have not received a shipping notification email, send us an email before your order gets shipped and we will assist you with canceling your order. We are unable to cancel your order once it is shipped out. We are not liable for any mistakes in the order or accidental purchases.

Track Your Order with Ease

Once your order ships, you’ll receive a confirmation email with tracking details. Orders are processed within 2–5 business days (excluding weekends and holidays), and all packages are shipped via USPS.

Want to check your order status anytime? Create a Kofi Kreations account for quick access to your tracking info, order history, and faster checkout in the future.

If you didn’t receive an order confirmation email, reach out to us at sales@kofi-kreations.com to confirm your email address.

Already placed your order? Here's how to keep tabs on it:

If you have an account:Log in to your Kofi Kreations account and click My Orders to check your order status. Once your order has shipped, your tracking number will be listed there—and emailed to you too!

If you don’t have an account:No worries! You can create one using the same email you used at checkout. This allows you to easily track your order and view your purchase history all in one place.

When tracking becomes active:Tracking numbers are automatically emailed to you once your order is fulfilled. Please note that tracking may not update right away—it becomes active once the courier (USPS) scans the package. If your order ships over the weekend, tracking will update on the next business day.

Still have questions? Reach out anytime at sales@kofi-kreations.com—we’re happy to help!

Your Kofi Kreations Order: What to Expect

We know you're excited to receive your Kofi Kreations order, and we’re just as eager to deliver it. Here’s everything you need to know about shipping:

Free Standard Shipping: We offer free standard shipping on U.S. orders over $50—no promo code needed! Once processed, your bows typically arrive within 3–5 business days, though shipping times may vary due to carrier delays.

Express Shipping: Need it faster? We’ve got you covered with express shipping options at checkout. Express shipping usually delivers within 1–3 business days after processing.

Processing Times: All orders are processed within 2–5 business days. Orders placed on weekends or holidays will begin processing the next business day.

Total delivery time = processing time + shipping time

Tracking Your Order: You’ll receive a tracking number via email as soon as your order ships, allowing you to follow it all the way to your doorstep.

International Shipping: We currently offer shipping within the U.S. only—but we’re working on expanding soon!

Each order is packed with care to ensure your bows arrive in perfect condition. If you have any questions or special requests, don’t hesitate to reach out. Your bows will be on their way soon!

❓ Need Help? We’re Here for You!

📧 Email: sales@kofi-kreations.com

Easy Returns & Exchanges for Kofi Kreations Fans

At Kofi Kreations, we want you to love your purchase. If for any reason you need to return or exchange an item, we’ve made it easy:

• Return Window: We happily accept returns or exchanges within 30 days of your purchase.

• Conditions: To ensure your items are eligible for return, please make sure they are unused, undamaged, and in their original packaging.

• How to Return: Simply contact sales@kofi-kreations.com with your order number and reason for return. We’ll send you easy return instructions.

• Refund Process: Once we receive your item, we’ll process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method.

• Exchanges: If you prefer a swap, no problem! We’ll help you exchange your bow for a different color, style, or size—just let us know what you need.

• Non-Returnable Items: Custom or personalized items cannot be returned or exchanged, except in cases of defects.

We understand things don’t always work out, and we want to make your experience with Kofi Kreations as smooth and stress-free as possible. If you have any questions, our team is just an email away!

💌 Need Help? We’re Here for You!

📧 Email: sales@kofi-kreations.com

Our Guarantee

Customer Support: If you have any questions or concerns regarding our shipping policy or any other inquiries, please do not hesitate to reach out to our customer support team at sales@kofi-kreations.com. Our dedicated representatives are available to assist you and provide the necessary support to ensure a satisfactory shopping experience.

We appreciate your cooperation and thank you for choosing us for your product needs within the United States.