Shipping Costs: Standard shipping is free of charge for all US customers, with a minimum purchase of $50 or more. Express shipping is available at the customer's expense. Shipping costs are calculated based on several factors, including the weight and dimensions of the package, as well as the shipping method selected. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your purchase.
We are in McKinney, Texas, north of Dallas in the United States. Our products are sold online throughout the United States, Canada, and in select countries.
US Domestic Shipping Only
At this time, we would like to inform our valued customers that we currently only offer shipping services within the United States. We apologize for any inconvenience this may cause to our international customers, and we appreciate your understanding.
*Please note all international orders prior to June 28, 2023, have been shipped.
Our location is reserved for the production and fulfillment of online orders.
Yes, you can purchase Kofi Kreations products wholesale on Faire. If you see a product that you like not available for wholesale but is on our website, please contact us at sales@kofi-kreations.com
Due to the nature of a handmade item, each item is unique. We try our best to be consistent with our products, and to photograph them in natural lighting. In saying this, we cannot guarantee that colors will not be distorted in the online images.
Our alligator clips are metal prong clips that are great for girls with long, thick, or curly hair.
Our nylon headbands are soft, beige nylon that is great for newborns up until your baby has enough hair to switch to our alligator clip.
We're so glad you asked. All bow measurements are set-in inches. Example 5” x 3”, 4”.
Packages marked as delivered but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands it is the property of USPS, FedEx, or DHL and we have extremely limited information available to us.
Please contact your local post office to escalate an investigation on your behalf. We are not able to track down lost packages. Also, we are not liable for any lost packages. We do not issue refunds on lost packages.
All products are shipped through USPS.
If you refuse the delivery of your order to avoid payment/taxes or if you change your mind, you will be responsible for the return shipping fee charged to Kofi Kreations. This amount is dependent on your country. If you would like to make any adjustments to your address, please contact us at sales@kofi-kreations.com before your order is shipped.
Add as many items as you want to your shopping cart while browsing our store. Once you wish to proceed with the order, go to your cart and click checkout. Follow the instructions by providing us with delivery information and selecting a payment method for your items.
We will ship your order within 5 - 7 business days.
Exchanges - We currently conduct exchanges for online hair accessory orders on damaged products. Please contact us at sales@kofi-kreations.com to open a conversation on how we may address your concern. We are always happy to help!
Yes, you can return your product for a refund within 30 days if it is damaged or if you received the wrong item. Please ensure the item is unused, in the same condition you received it, and in its original packaging.
Please contact our customer service team at sales@kofi-kreations.com with your order number and a photo of the issue to initiate the return process.
Note: Clearance items and gift cards are not eligible for returns.
Thank you for choosing Kofi Kreations!
Our team works hard to get your order ready to ship as soon as possible. We may not be able to cancel your order upon request.
If your order has not been fulfilled, please contact us at sales@kofi-kreations.com
Include your order number and details on the change.
Your order cannot be updated if it has already been fulfilled.
Our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
If your order has not yet been processed, it can be refunded. Please contact us at sales@kofi-kreations.com with your order number and we can take care of it for you.
Your order cannot be canceled if it has already been processed.
Orders may take up to 2 - 5 days to process due to high demand. If you have not received a shipping notification email, send us an email before your order gets shipped and we will assist you with canceling your order. We are unable to cancel your order once it is shipped out. We are not liable for any mistakes in the order or accidental purchases.
After your order has shipped, you will receive a shipping confirmation email. It may take 5-7 business days to complete an order, not including holidays or weekends. All packages are shipped through United States Postal Service.
If you did not receive confirmation after placing an order, contact sales@kofi-kreations.com to verify your email address.
Don't have an account? You can use the same email address to create an account and track your order.
Already have an account? First, log into your Kofi Kreations account and select my orders to review your order status. Once your order is ready to ship, you will receive a tracking number via email. This way you can keep up with its activity while in transit.
Tracking numbers are automatically sent as soon as your order is fulfilled! Once the courier picks up the package, the tracking number can be used. If the order was packaged on the weekend, it will be updated on the next business day!
Shipping Policy: US Domestic Shipping Only
At this time, we would like to inform our valued customers that we currently only offer shipping services within the United States. We apologize for any inconvenience this may cause to our international customers, and we appreciate your understanding.
General Information: All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Shipping Method: We utilize reliable and efficient shipping carriers to ensure the safe and timely delivery of your products. Our shipping partners are selected based on their reputation for secure handling and prompt delivery.
Shipping Duration: Unless there are exceptional circumstances, we make every effort to fulfill your order within [10] business days of the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on [Sundays]. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Once your order is placed and confirmed, we strive to process and ship it as quickly as possible. Our estimated shipping times within the United States vary depending on the destination and the shipping method chosen during checkout. Please refer to the shipping options provided at the time of purchase for estimated delivery times.
Shipping Costs: Standard shipping is free of charge for all US customers, with a minimum purchase of $50 or more. Express shipping is available at the customer's expense. Shipping costs are calculated based on several factors, including the weight and dimensions of the package, as well as the shipping method selected. The shipping charges will be displayed during the checkout process, allowing you to review and confirm the total cost before finalizing your purchase.
Tracking Your Order: To ensure transparency and peace of mind, we provide order tracking services for all shipped packages. Once your order is dispatched, you will receive a confirmation email containing a tracking number and instructions on how to track your shipment. Please note that it may take a short while for the tracking information to become available.
Restrictions and Limitations: We kindly ask our customers to note that due to legal and logistical constraints, we are unable to ship products to locations outside of the United States. This includes international territories, APO/FPO addresses, and other non-domestic destinations. We apologize for any disappointment this may cause and appreciate your patience and understanding.
Shipping Address: To ensure accurate and prompt delivery, please provide a valid and complete shipping address within the United States. Double-check the address details to avoid any potential delivery delays or complications. In the event of an incorrect or incomplete address, we cannot guarantee successful delivery, and additional charges may apply for re-shipping or correction.
Damaged Items in Transport: We are not responsible for packages damaged during transport through your local United States Postal Service, or shipping carrier. You must contact these companies directly for damaged packages.
*Please note all international orders prior to June 28, 2023, have been shipped.
Kofi Kreations 30-Day Return Policy
Returns
You may return any item within 30 days of receiving your order if it is damaged or if you received the wrong item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Return Process
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Contact Us: To initiate a return, contact our customer service team sales@kofi-kreations.com with your order number, a photo of the damage(s), and a description of the issue (e.g., damaged item, wrong item received).
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Return Authorization: Our team will review your request and, if approved, will provide you with instructions on how to return the item.
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Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (incorrect or defective item).
Inspection and Refund
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Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund.
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Refund: If approved, we will refund your original payment method. Please note that it may take several days for the refund to be processed by your bank or credit card company. Refunds are processed every Monday.
Exchanges
If you need to exchange an item, we recommend placing a new order for the item you want and returning the original item. Items sell quickly, this is the easiest way to ensure you get the correct style. Once we receive and inspect your return, we will process your refund.
Non-Returnable Items
- Clearance items
- Gift cards
Any items received back for a return that violate these policies will not be issued a refund.
If you have any questions or need further assistance, contact us at sales@kofi-kreations.com
Disclaimer
Kofi Kreations® hair accessories, including hair clips, hair bands, and hair elastics, are for use at your own risk. By placing an order with us and using our products, you agree that Kofi Kreations and its affiliates are not liable for misuse or lack of supervision. Do not leave children unattended or unsupervised while using Kofi Kreations products. Our products are not intended for use in the mouth or around the neck, which might pose a choking hazard.
As of February 2022, we have removed all claims that our headbands do not leave compression marks and will no longer accept a return as defective for this reason.
Customer Support: If you have any questions or concerns regarding our shipping policy or any other inquiries, please do not hesitate to reach out to our customer support team at sales@kofi-kreations.com. Our dedicated representatives are available to assist you and provide the necessary support to ensure a satisfactory shopping experience.
We appreciate your cooperation and thank you for choosing us for your product needs within the United States.