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Refund Policy
At Kofi Kreations, we strive to ensure the utmost satisfaction of our valued customers. This policy applies to all our products, including hair accessories, clips, headbands, and hairpins. We stand behind the quality of our handmade goods and take pride in the careful inspection of each item before it is shipped to you. We believe in treating our customers fairly, respectfully, and on a case-by-case basis. Our ultimate goal is to make you, our customer, happy with your purchase. Please familiarize yourself with the following details regarding our refund policy:
Returns
Unfortunately, we are unable to accept returns, but if you have any problem with your items, please contact us at sale@kofi-kreations.com to open a conversation on how we may address your concern. We are always happy to help!
Damages and issues
If you have received a product from us that is damaged upon arrival, we are more than happy to assist you with an exchange. We take great care to ensure that our products are in perfect condition before they are shipped, but occasionally, damage can occur during transit.
However, we would like to highlight that we cannot accept exchanges for products that have been damaged due to the shipping service. Once the package leaves our premises, it is in the hands of the shipping carrier, and any damage caused during transit is beyond our control.
We recommend that you thoroughly inspect the package upon delivery. If you notice any damage to the package itself, we advise you to take pictures as evidence and file a claim with the shipping carrier directly. They will guide you through the process and provide compensation for the damage.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at sales@kofi-kreations.com.
Exceptions / non-returnable items
FINAL SALE ITEMS
Unfortunately, clearance/sale items cannot be refunded or exchanged.
WARNING. Our bows/headbands/hair clips contain small parts which can lead to choking or other severe injuries. Never leave a child or animal unattended while wearing our products. Adult supervision is required. Kofi Kreations is not responsible for any harm or injuries that may occur.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
- We do not offer exchanges on any of our products, including but not limited to hair accessories, clips, headbands, and hairpins.
- This policy applies to all purchases made through Kofi Kreations.
DISCLAIMER:
Kofi Kreations® hair accessories which include hair clips, hair bands, and hair elastics are for use at your own risk. By placing an order with us, and/or using our products—you agree that Kofi Kreations and its affiliates are not liable for misuse or lack of supervision. Do not leave children unattended or unsupervised while using Kofi Kreations products. Our products are not intended for use in the mouth or around the neck, as this might POSE A CHOKING HAZARD.
As of February 2022, we have removed all claims that our headbands do not leave compression marks and will no longer accept a return as defective for this reason.