Return Policy

🔄 Kofi Kreations 30-Day Return Policy

📦 Return & Refund Options

At Kofi Kreations®, we want you to shop with confidence! If you’re not completely satisfied, we offer hassle-free returns and full refunds within 30 days of delivery.

✅ What’s Eligible for a Refund?

• Defective, damaged, or incorrect items → Full refund or exchange (your choice). We cover return shipping.

• Unwanted or change-of-mind returns → Full refund for unused, unworn, and undamaged items in original packaging. The customer covers return shipping.

• Exchanges → Need a different item? Exchange it or request a refund and place a new order.

🚫 What Can’t Be Returned?

These items are final sale and cannot be returned:

• ❌ Clearance items

• ❌ Gift cards

• ❌ Personalized or custom-made items

📝 How to Start a Return

1️⃣ Contact Us – Email sales@kofi-kreations.com with:

• Your order number

• A clear photo of the issue (for defective or incorrect items)

• A short description (e.g., wrong item, defective item, changed mind)

2️⃣ Return Authorization – Our team will review your request and provide return instructions.

3️⃣ Ship Your Item –

• 📦 If the return is due to our mistake (defective/damaged item), we’ll provide a prepaid return shipping label.

• 🚚 For all other returns, customers are responsible for return shipping costs.

💳 Refund Processing

✔ Inspection – Once we receive your return, we’ll inspect it and notify you of the status.
✔ Refund Issuance – If approved, we’ll process a full refund to your original payment method within 5 business days. (Your bank or payment provider may take additional time to post the refund to your account.)

💌 Need Help? We’re Here for You!

📧 Email: sales@kofi-kreations.com