SHOP WITH CONFIDENCE
Returns MadeSimple
Every little detail matters to us, including your shopping experience. If something isn't quite right, we're here to help you understand your options and make the return process as simple as possible.
30 Days
RETURN WINDOW
Customer Paid
RETURN SHIPPING
Store Credit
APPROVED RETURNS
Final Sale
CLEARANCE ITEMS
Need to make a return? Visit your customer account to get started, or reach out if you need assistance.
HOW IT WORKS
Returning Made Simple
Request A Return
Sign in to your Kofi Kreations customer account or email hello@kofi-kreations.com to request a return within 30 days of delivery. Include your order number and a brief explanation. Approval is required before returning merchandise.
Receive Instructions
Once approved, we'll provide instructions for returning your item. Customers are responsible for standard return shipping costs.
Package Your Item
Package your unworn, unused, undamaged item in its original packaging. Follow the return instructions provided.
Receive Store Credit
Once your return arrives and passes inspection, approved standard returns receive store credit only. Original shipping charges are nonrefundable.
GOOD TO KNOW
Our Return & Exchange Policy
Returns & Eligibility
Eligible returns may be requested within 30 days of delivery. Items must be unworn, unused, undamaged, and in their original packaging. All returns require prior approval. Approved standard returns receive store credit only, not refunds to the original payment method. Customers pay standard return shipping costs. Returns that do not meet these requirements may be declined.
Exchanges
Customers wishing to purchase a different item may request an eligible return within 30 days of delivery and use their approved store credit toward another purchase. All returns require approval, and replacement items are subject to availability. Exchanges outside the standard return policy are not offered.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided processing has not begun. Once processing begins, cancellation is no longer available. Approved cancellations are refunded to the original payment method, not store credit. Contact hello@kofi-kreations.com to request cancellation.
Clearance And Final Sale Items
All clearance merchandise, including The Bow Vault | Black Friday Sale, and gift cards are final sale. These items are not eligible for standard returns, exchanges, or cancellations. Contact us if an item arrives damaged, defective, or incorrect.
Damaged, Defective, Or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact hello@kofi-kreations.com within 30 days of delivery. We will review your request and determine an appropriate solution, which may include repair, replacement, store credit, or a refund when required by applicable law. Our store credit policy does not limit applicable consumer protection rights. Manufacturing defects are covered under our Forever Guarantee with no reporting deadline.
Forever Guarantee
Manufacturing defects have no reporting deadline. If your bow has a defect caused by craftsmanship or production, we will review your request and determine whether repair, replacement, or store credit is appropriate.
For normal wear, repairs are available for a small fee plus shipping. If a bow cannot be repaired but the original materials remain available, a replacement may be offered for a small fee plus shipping. If the original materials are unavailable, store credit will be offered.
Shipping & Processing
Orders are processed and shipped within 3 to 7 business days, excluding weekends and holidays.
Expedited shipping options are available at checkout for an additional cost. Expedited shipping does not shorten processing time.
International customers are responsible for applicable return shipping costs, customs duties, and taxes.
For complete shipping information, including carrier responsibilities and refused shipments, please review our Shipping Policy.