The Help Center

Everything you need to know
about your orders, shipping, and bows.

Frequently Asked Questions

Kofi Kreations is a small handmade accessories business based in McKinney, Texas. We serve families across the United States and select international destinations.

Yes! Our hair bows are lovingly handmade with care and attention to detail in McKinney, Texas. Each bow is thoughtfully crafted to help your little girl feel beautiful, confident, and special.

We're happy to discuss wholesale opportunities! Please contact us at
hello@kofi-kreations.com for more information.

Kofi Kreations is an online only shop. Our location is reserved for creating, preparing, and shipping your orders.

Hair Bows & Accessories

We offer different attachment options depending on your little girl's hairstyle and needs.

  • Alligator clips: Great for securing bows in longer, thicker, or curly hair.
  • Nylon headbands: A soft option for babies and little girls who don't have enough hair for clips.
  • Hair elastics: Available on select styles for ponytails and other hairstyles.

Please check each product listing for available attachment options.

Our bow measurements are listed in inches. Check the product description for the approximate dimensions of each style.

We do our best to photograph our products accurately. However, slight differences may occur due to handmade craftsmanship, lighting, and screen settings.

Orders

Browse our shop and add your favorite items to your cart. When you’re ready to check out, click the cart icon and follow the checkout steps by entering your delivery information and selecting your payment method.

All orders are handmade and processed within 3–7 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order is placed and a tracking email as soon as it ships.

We understand that plans can change. If you need to cancel your order, please email us at hello@kofi-kreations.com as soon as possible.

Cancellation requests are not guaranteed and are subject to approval.

Because our bows are handmade, orders cannot be canceled once production has begun.

For complete details, please review our Return Policy.

Products are made when ordered and typically ship within 3–7 business days. Standard delivery takes 5–8 business days after your order ships. Express shipping is available at checkout if you need it sooner.

You’ll receive a confirmation email after placing your order, and a tracking link as soon as your order ships. Please allow up to 24 hours for tracking information to update.

Want to check your order anytime? Create a Kofi Kreations account for easy access to your tracking details, order history, and faster checkout in the future.

If you did not receive your confirmation email or have questions about your order, please email us at hello@kofi-kreations.com, and we’ll be happy to help.

Our team works quickly to pack and ship your order, so changes may not be possible once an order is placed.

If your order has not yet been fulfilled, please email us at hello@kofi-kreations.com with your order number and requested changes. We’ll do our best to help if it’s not already in progress.

Orders that have already been fulfilled cannot be updated.

Shipping

Because our products are handmade, please allow 3–7 business days for processing, excluding weekends and holidays.

Once shipped, standard U.S. delivery typically takes an additional 5–8 business days. Delivery times are estimates and may vary depending on the carrier and destination.

Still have questions? Reach out to us anytime at hello@kofi-kreations.com

We offer free U.S. shipping on orders over $50! For orders that don't qualify, shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order ships, we'll email you a tracking link.

Please allow up to 24 hours for tracking information to update after the carrier receives your package.

For additional details, please review our Shipping Policy.

Yes, we ship within the United States and internationally to Canada, the United Kingdom, and Australia.

Shipping rates are calculated at checkout based on your location.

Please note that international orders may be subject to customs fees, duties, or taxes required by your country. These charges are not included at checkout and must be paid upon delivery.

For an estimate of duties and taxes, please visit https://www.easyship.com/duties-and-taxes-calculator

For full shipping details, please see our Shipping Policy.

Returns

We want you to love your Kofi Kreations accessories!

Because hair accessories are personal items, we do not offer refunds for worn or used products.

Unworn, unused items in their original packaging may qualify for store credit within 30 days of delivery, subject to approval.

Please contact us before sending any items back.

Please email hello@kofi-kreations.com within 30 days of delivery with your order number and a description of the problem.

Depending on the issue, we may offer a replacement or store credit.

If your order arrives damaged or contains an error on our part, please contact us. We'll review the issue and help determine the appropriate replacement or store credit.

For complete details, visit our Return Policy.

Our Forever Guarantee

We stand behind our handmade craftsmanship.

If your bow needs repair after use, our Forever Guarantee offers repair services for a small fee plus shipping.

If a repair isn't possible but the original materials are still available, we may offer a replacement for a small fee plus shipping.

If the original materials are no longer available, we will offer store credit so you can choose a new favorite.

Learn more about our Forever Guarantee.

Contact Us

We're always happy to help!

Email us at hello@kofi-kreations.com with your questions or order concerns.

Thank you for supporting Kofi Kreations and allowing us to be part of your little girl's special moments.