Our Guarantee

What You Can Expect

Built To Last

Each bow is made with durable materials designed to hold up through playdates, school days, and everyday wear.

Lifetime Bow Guarantee

If your bow has a defect due to craftsmanship or production, we will make it right.

There is no time limit on manufacturing defects. We will offer a repair, replacement, or store credit at our discretion.

Customers are responsible for all shipping costs related to repairs or returns, including international shipping and any applicable customs fees.

Support For Well Loved Bows

For bows that show signs of normal wear over time, we offer repairs for a small fee plus shipping.

If a repair is not possible, we may offer a replacement option at a reduced cost.

Customers are responsible for all shipping costs associated with repair services.

What Is Not Covered

This guarantee does not cover lost or delayed packages once they have been shipped.

It also does not cover normal wear and tear, improper use, or damage caused after purchase.

How It Works

Step 1: Contact Us

Email us at hello@kofi-kreations.com or use our contact form. Include your order number and a brief note about the issue.

Step 2: We Will Review Your Request

We will review your request and respond with the best solution, whether that is a repair, store credit, or replacement.

Step 3: Feel Taken Care Of

Every message is handled with care and intention, because you deserve support you can trust.

Why Shop Kofi Kreations?

Thoughtfully Made

Premium materials, intentional design, and care in every detail.

Customer Care That Feels Personal

You are not just placing an order. You are joining a community.

Shop With Confidence

Our lifetime guarantee and mom friendly policies mean no guesswork. Just bows you can trust.

Thank you for supporting Kofi Kreations. We cannot wait to see your little one shine in her new favorite bow.